Forbes May 21, 2024
Rita Numerof

For those of us who have long called for a new healthcare delivery business model, Walmart Health represented a much needed alternative. Five years after opening its doors, however, Walmart Health has decided to close them for good.

In what follows, I offer a postmortem perspective. Why did Walmart expand into healthcare? What worked for them? What caused the company to shut down this business? And what does it mean for the wider industry?

Walmart, like everyone else, knew the healthcare system was broken. As I outline in my book Bringing Value to Healthcare, the industry runs on a business model that has historically incentivized unnecessary care, failed to connect payment to outcomes that matter, while providing limited transparency in...

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