Medical Economics August 5, 2024
James Spolar, JD

New rules outline how websites must be accessible to patients with disabilities. Here’s how to comply while improving patient care.

Earlier this spring, the U.S. Department of Health and Human Services (HHS) issued a pivotal rule titled Discrimination on the Basis of Disability in Health and Human Service Programs or Activities. This regulation mandates that health care organizations that receive federal financial assistance ensure their website content and mobile applications are accessible to individuals with disabilities. Specifically, recipients must comply, with very limited exceptions, with the Level A and Level AA success criteria and conformance requirements specified in the Web Content Accessibility Guidelines (WCAG) 2.1 by May 2026 (for organizations with 15 or more employees) or May 2027 (for organizations...

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