Becker's Healthcare August 2, 2024
Charleen Tacket, administrator of Vital Heart & Vein in Houston, joined Becker’s to discuss how patient experience is often missed in conversations with insurance companies.
Editor’s note: This interview was edited lightly for clarity and length.
Question: What do you wish payers would consider about patient experience at ASCs?
Charleen Tackett: From our perspective, we have many patients saying they’d rather have a procedure done here other than the hospital. It’s easy to get to. It’s easy to park. It’s quick in-an-out and their families feel comfortable. We hear that comment a ton. From a payer prescriptive – these patients are their client – and maybe they don’t know that side or don’t consider that their clients would...
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