Physicians Practice April 23, 2024
This assessment identified four core areas that generated underwhelming scores.
The year 2023 was full of changes in healthcare. After a long period of sinking margins, hospital revenues began to stabilize. Once feared, artificial intelligence began to show signs of acceptance within the industry. And hospitals made progress on reducing inpatient infection rates.
However, last year also saw a continuation of some troubling trends — one of which was a consistent decline in the patient experience across organizations. Why is this so concerning? Patients are the heartbeat of our healthcare system. Without course-correcting to improve their experiences, other aspects of providing high-quality care — even those that have shown improvements recently — will diminish as well.
Effectively addressing this troubling...
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