MedCity News January 8, 2025
When it comes to managing inbound phone calls, underperformance has devastating cost implications.
The complexities of budgeting for a large health system pose vexing challenges for CIOs as they try to find new ways to grow and maintain their patient populations. Healthcare CIOs must balance future-focused digital transformation investments with current operational efficiency initiatives, all while improving the patient experience and striving to optimize the way consumers communicate with their institutions. Whether a person calls on the phone to access care, uses a web chat, or logs onto a portal, meeting patients where they are is imperative, no matter their channel preference.
As health systems consider investing in tech to improve operations AND health outcomes, they do so with...
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