Healthcare Innovation August 14, 2024
Institute for Healthcare Improvement’s Josh Clark describes health system efforts to build dynamic operating models that support continuous improvement and workplace wellness
Josh Clark, R.N., M.H.A., vice president, quality and safety operating systems at the Institute for Healthcare Improvement (IHI), recently co-authored an article in the Harvard Business Review that describes several examples of operationally integrated and technology-enabled approaches to health system transformation. The paper refers to these health systems as “care operating systems.” In short, the authors argue that health systems should focus on fixing systems, not people. Clark recently sat down with Healthcare Innovation to explain this concept.
Prior to joining IHI, Clark served as the senior vice president of quality and safety operations at Jefferson Health,...
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