Hospice News January 27, 2026
Patient and family education and effective care coordination predominately shapes the consumer experience when it comes to hospice care.
In interviews conducted by Cozy Home Community with patients and family members who received home-based care, six key themes emerged as factors that influence their perceptions of care — education, navigation, community and fit, families serving as health care “quarterbacks” and the importance of emotional intelligence and empathy.
This is according to Matt Thornhill, founder and CEO of Cozy Home Community, who delivered a keynote at the Home Care 100 conference in Scottsdale, Arizona.
“The CEO perspective is, if I can deliver the right clinician with the right skill set at the right time, and nobody complains about it, that’s...
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