Becker's Healthcare September 30, 2025
EHR-related complaints that may sound mundane — extra clicks, redundant alarms and data scattered across systems — can reflect a deeper frustration, healthcare executives told Becker’s.
Michelle Charles, DNP, RN, chief nursing informatics officer for Fort Wayne, Ind.-based Parkview Health, said each upgrade often adds new screens and notifications while leaving outdated ones in place.
“System upgrades often introduce numerous changes, leading to the same information being located in multiple areas,” she said. “While new features and information are frequently added, it is rare that any elements are removed.”
At Chicago-based CommonSpirit Health, which spans more than 20 states, Linda Goodwin, MSN, RN, system senior vice president of nursing and CNIO, hears the same refrain: documentation that takes...
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