Becker's Healthcare July 1, 2024
Members want more from their health plans, and the top-performing plans are finding more ways to connect with them on the phone, online and in person.
Overall satisfaction with commercial health plans is up from 2023, but the gap between top-performing and low-performing plans is widening, according to the J.D. Power annual Commercial Member Health Plan Study. The top-performing plans saw their customer ratings jump by 20 points on J.D. Power’s scale, while the lowest performers fell by eight points on average.
Becker’s connected with leaders at 13 health plans rated the best in their region by J.D. Power to learn what members want from health plans and how payers can evolve.
Executives pointed to creating better...
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