“We’re Trying to Deliver a Better Experience”: Stuart James on CHRISTUS Health’s Data Journey

HealthsystemCIO.com August 6, 2024
Kate Gamble

In the last few years, it has become clear that artificial intelligence offers tremendous opportunities to increase efficiency and improve the experience for patients and providers.

But, as healthcare leaders are learning, the AI journey is only as good as the data and processes behind it, according to Stuart James, Chief Operations Officer and Deputy CIO at CHRISTUS Health. “If you automate a bad process, you just get better at being bad. We’ve got to make sure our data is on point and that our processes are mature enough for us to really benefit from AI.”

Recently, James spoke with healthsystemCIO about the critical role that data stewardship and data governance play in enabling organizations to take advantage of digital...

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