Healthcare Innovation September 26, 2024
Pennsylvania health system seeks to use AI agents to close care gaps with many of its multi-lingual and underserved populations
Pennsylvania-based integrated health system WellSpan Health is piloting a conversational AI-powered service tailored to interact with patients, aiming to improve healthcare access, equity, and outcomes. The GenAI agent is engaging with Spanish-speaking and English-speaking patients to improve access to cancer screenings.
York, Pa.-based WellSpan, which has eight hospitals, has partnered with Hippocratic AI, which developed the patient-facing, large language model (LLM) designed for healthcare. Hippocratic AI’s GenAI healthcare agent contacts patients by telephone.
These calls allow WellSpan to close care gaps with many of its multi-lingual and underserved populations by scaling resources that have not existed in the past....
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