Becker's Healthcare March 5, 2024
Epic founder and CEO Judy Faulkner isn’t afraid to tell customers no.
Once, when leaders from a health system visited her company, they relayed how they wanted a McKesson EHR for pharmacy, Cerner for nursing, Epic for documentation “and so on,” she wrote in a March 4 blog post.
“I tapped our salesperson who was sitting next to me and whispered, ‘Why are they here?'” Ms. Faulkner recalled. “When it was our turn to speak, we said, ‘That’s an awful way to design a system and we’re sorry you traveled here, but we won’t sell our software to you.'”
Other vendors also told the health system leaders it was a misguided approach but were willing to sell them the software...
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