CB Insights March 20, 2025
Across CB Insights’ buyer interviews, AI agent customers repeatedly point to 3 major pain points: reliability, integration headaches, and lack of differentiation.
This research comes from the March 18 edition of the CB Insights newsletter. You can see past newsletters and sign up for future ones here.
As AI agents dominate the conversation, customers are growing skeptical about whether they can live up to the hype.
In March, we’ve interviewed 40+ customers of AI agent products and are hearing of 3 primary pain points right now:
- Reliability
- Integration headaches
- Lack of differentiation
1. Reliability
This is the #1 concern raised by organizations adopting AI agents, with nearly half of respondents citing reliability & security as a key issue...
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