HealthsystemCIO.com March 2, 2020
“We built trust by getting our act together.”
One of the most challenging tasks for healthcare IT leaders is to get a project back on track — especially when it’s an EHR implementation that was never quite on track. And although may seem extremely complex, as there are multiple moving parts, it’s actually fairly simple: start by fixing the technical issues, said Marc Probst. “It doesn’t matter how good a system is if it’s useless to the end user.” In a recent interview, Probst, CIO at Intermountain Healthcare, talked about his own experience in turning around a doomed roll-out, and what he believes are the keys to building and maintaining a successful vendor relationship.
The 2020 CHIME-HIMSS CIO of the...
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