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Walmart is continuing to progress on its generative AI journey as it builds out more capabilities to improve both productivity and customer care.
In a discussion at the VB Transform 2024 event today, Desirée Gosby, Walmart’s VP of emerging technology, discussed the state of AI at the world’s largest retailer. Walmart is no stranger to the world of AI. A year ago Gosby told VentureBeat about Walmart’s use of gen AI including GPT-4. Walmart has made significant progress over the past year, further expanding its use of AI to support a number of different initiatives beyond just helping to transform the customer experience.
“We’ve started to hone in on some very specific areas that we want to focus on,” said...
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