PYMNTS.com January 19, 2024

In a world where Amazon and Walmart are always finding ways to go neck in neck, both retail giants are focusing on enhancing their established strengths this week.

Amazon is launching a generative artificial intelligence (AI) tool that aims to address shopper questions, and Walmart is investing some serious coin into its physical retail — about $9 billion to be exact, to modernize its experience.

Amazon AI Tool Tackles Shopper Queries

Amazon is launching a tool that uses AI to respond to shoppers’ questions about a product. The feature in Amazon’s mobile app prompts users to ask questions about a specific item and returns an answer within seconds by summarizing information collected from product reviews and the listing...

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Topics: Provider, Retailer
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