PYMNTS.com June 6, 2025
Retailers like Amazon and Walmart don’t just battle for consumer spend in brick-and-mortar or online. They battle everywhere, all the time.
As shoppers shift habits faster than you can say “same-day delivery” and tech upends every aisle, the winners aren’t just reacting but are increasingly predicting what customers want before they even know it themselves.
Both giants are doing just that. Amazon is doubling down on cashierless stores, innovative deliveries and voice-enabled shopping through Alexa. Walmart, not to be outdone, is rolling out artificial intelligence (AI)-powered inventory systems, revamping stores into fulfillment hubs and partnering with startups to keep its tech game tight.
But the real wild card? Consumer behavior. Shoppers in 2025 have come to expect everything: speed, convenience,...
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