PYMNTS.com January 10, 2025
For Walgreens Boots Alliance CEO Tim Wentworth, the company’s turnaround process is not a sprint but a marathon.
“We still have substantial work to do here,” he told analysts during the company’s first-quarter earnings call Friday (Jan. 10). “While our turnaround will take time, our early progress reinforces our belief in a sustainable, retail pharmacy-led operating model. Our focus is on our balance sheet. Sustained operating cash flows are front and center, and it’s a multiyear process to consistently and reliably deliver that. But we’re executing with urgency.”
While company officials look to stabilize the retail pharmacy, optimize the store footprint and address reimbursement models, elevating the customer experience is underway, Wentworth said on the call.
“We’ve got a lot...
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