PYMNTS.com September 26, 2023

VoiceTech is finally starting to come into its own.

And it’s all thanks to the increasingly multi-modal capabilities of generative artificial intelligence (AI).

This, as a drumbeat of recent AI-powered VoiceTech announcements are underscoring the fact that the oldest form of engagement is now becoming more feasible.

Amazon announced updates to its Alexa smart speaker last week (Sept. 20) to make the conversational platform — which is linked to almost a billion devices — less clunky, less robotic and more capable of intuitive comprehension when responding and acting on user queries and requests.

Also last week (Sept. 18), Apple released its latest iOS, which features generative AI integrations meant to improve the conversational flow with its...

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Topics: AI (Artificial Intelligence), Technology, Voice Assistant
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