AXIOS October 20, 2022
Software that analyzes snippets of your speech to identify mental health problems is rapidly making its way into call centers, medical clinics and telehealth platforms.
- The idea is to detect illnesses that might otherwise go untreated.
Why it matters: Proponents of “voice biomarker” technology say the underlying artificial intelligence is good enough to recognize depression, anxiety and a host of other maladies.
- But its growing ubiquity raises privacy concerns similar to those brought about by facial recognition.
Driving the news: Hospitals and insurance companies are installing voice biomarker software for inbound and outbound calls, so that — with patients’ explicit permission — they can identify in real time if someone they’re chatting with may be anxious...
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