MobiHealth News February 28, 2024
Adam Ang

It is consolidating its contact centre functionalities across sites in Australia and Europe.

Assisted reproductive service provider Virtus Health is taking its customer relations management to the cloud, enhanced by AI.

It has chosen American company RingCentral to deliver an integrated communications and contact centre solution across its 62 fertility clinics, day hospitals, and diagnostics centres worldwide, mostly in Australia. Featuring RingCentral MVP and Contact Centre, the solution will consolidate and combine Virtus’ telephony and contact centre functionality and the ability to manage call flows and queues centrally.

Deployment, which began at its Complete Fertility Centre in Southampton in the United Kingdom, will be conducted systematically over Virtus’ global SD-WAN in the next six months, based on a media...

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Topics: AI (Artificial Intelligence), Cloud, CRM, Technology
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