HealthLeaders Media November 11, 2021
“Expanding into virtual-first health plans is the next step in providing a convenient and comprehensive care experience,” says one health plan executive.
KEY TAKEAWAYS
– Multiple payers are expanding virtual care from episode-based services to full-scale care delivery, benefit, and plan design strategies.
– These offerings could positively impact long-standing primary and coordinated care challenges.
– Making convenience a reimbursable commodity, and not just a “nice to have,” may help solve healthcare’s ongoing access and customer experience challenges.
A growing number of regional and national payers are putting telehealth at the center of their care delivery, benefit, and plan designs. With these developments, the virtual visits mothered from pandemic necessity could transform to permanent innovations built on the telehealth foundations...
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