mHealth Intelligence January 24, 2024
Veterans’ telehealth use skyrocketed during the pandemic, but research shows that in 2023, audio-only visits have dropped while video visit levels remain high.
Though audio-only telehealth utilization has largely returned to pre-pandemic levels among veterans, video-based telehealth accounts for 11 percent to 12 percent of outpatient care, a 2,300 percent jump from pre-pandemic levels, according to new research.
Published in the Annals of Internal Medicine, the study details trends in in-person, audio-only, and video-based outpatient encounters within the United States Department of Veterans Affairs (VA) healthcare system between 2019 and 2023. The authors noted that although telehealth adoption in the early phases of the COVID-19 pandemic is well-documented, little research has been done on trends in in-person and telehealth visit...
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