Becker's Healthcare March 18, 2022
The VA inspector general released three reports March 17 highlighting serious safety concerns about the system’s new EHR system, scheduled to be rolled out next week, The Washington Post reported March 17.
The reports focus on the most recent rollout of the $16 billion EHR system in Spokane, Wash., which produced a plethora of challenges including mediation management issues, care coordination concerns and ticket process issues.
Under the new system, medical appointments took months to schedule and website access was blocked for many patients, telehealth links were faulty and troubleshooting tickets went unanswered.
There were serious medication-related issues, with some medications disappearing from the system. Outpatient drug orders were often uncompleted and nurses were able...
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