Healthcare IT News November 12, 2021
Although some schedulers reported positive experiences, the Office of Inspector General found a host of problems with the system’s implementation.
The Department of Veterans Affairs’ Office of Inspector General released a report this week examining whether the VA’s new scheduling system, implemented as part of its electronic health record modernization contract with Cerner, had been effectively deployed.
The watchdog acknowledged that the new system has the potential to transform scheduling at the Veterans Health Administration.
However, the OIG found that the VHA and the VA’s Office of EHR Modernization knew “of significant system and process limitations before or after implementing the new scheduling system” at two facilities.
“These limitations reduced the system’s effectiveness and risked delays in...
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