Patient Engagement August 7, 2020
VA facilities yield better patient experience scores for care coordination, communication, and overall provider rating.
Health facilities operated by the Department of Veterans Affairs (VA) still lag behind civilian health centers in timely access to care, although they perform better than non-VA health centers in other patient experience measures, according to new findings published in Health Affairs.
This data, which PatientEngagementHIT obtained via email, has implications for the VA MISSION Act, which expanded veteran access to non-VA, community care sites when they face extraordinary barriers to receiving VA care.
The MISSION Act, which rolled out in June 2019, built upon a previous program from the VA, the Veterans Access, Choice, and Accountability Act of 2014, known as the Choice Act....
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