Patient Engagement July 10, 2017
Healthcare experts can use online provider reviews to compare patient satisfaction measures at both VA and non-VA hospitals and clinics.
VA hospitals tend to out-rank their non-VA hospital affiliates on online patient satisfaction measures, such as Yelp reviews, according to a study published in the American Journal of Managed Care.
The study also found that Yelp reviews are an effective measure to compare both VA and civilian healthcare facilities.
CMS has supported hospital quality and patient experience comparisons through its Star Ratings systems and Hospital Compare websites. These tools boil down elements of hospital quality and patient satisfaction scores into a simple score that is easy for laymen to understand. CMS ultimately intends patients to use these online tools...
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