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Use of Voice Assistants In Healthcare Shot Up in 2021, But Does That Matter?
Healthcare IT Today January 20, 2022
Over the past several years, healthcare organizations have been adopting voice assistants and other conversational AI technologies. In fact, over the past few years, the pace of adoption has gone from gradual to frenzied, according to new research from Voicebot.ai.
In 2019, Voicebot found that 7.5% of US adults had used a voice assistant for a healthcare need. Last year, however, the number shut up to 21%, researchers said. But another way, voice assistants were used in healthcare use cases by just under 20 million US adults as of mid-2019, but by 2021 the user base had shot up to 54.4 million.
During the period between 2019 and 2021, the number of people interested in using such tools climbed from...
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