Urgent care clinics have taken off in the past decade — and it shows that health care businesses acting like Amazon will gain an edge

Business Insider November 5, 2017
Mike Geldart

• Going to the doctor isn’t a very good experience.
• To survive, health care businesses need to start thinking about the customer.
• It’s more important than any policy decision Washington makes.
• Urgent care centers are an example of applying the Amazon model to health care.

Why is it that when I walk into a restaurant or store where I’m spending $15, I’m often treated better than when I go to a doctor’s office where I’ll easily spend $150?

We’ve all been there. Sick and suffering, you wait hours for the doctor’s office to have an opening, and you limp into their lobby. A grump at the front desk pushes a clipboard at you, and you spend 15 minutes filling...

Today's Sponsors

Today's Sponsor