Fierce Health Payers May 25, 2021
UPMC Health Plan members can now ask Amazon Alexa or Google Assistant devices for answers about insurance coverage or to order a new ID card.
The insurer, headquartered in Pittsburgh, launched a new virtual concierge feature that will assist commercial plan members with some of their most frequently asked questions related to their benefits and coverage and how to access care and services. Members can also use the service to find out more about health insurance basics and how to access services like telehealth.
UPMC Health Plan is owned by the University of Pittsburgh Medical Center (UPMC).
“The Virtual Concierge is another way UPMC Health Plan is making health care more accessible for our members,” said Chris Daley, director of...
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