University Hospitals says it can save lives with tech-based concierges aimed at men

Becker's Healthcare May 8, 2023
By Giles Bruce

Cleveland-based University Hospitals is employing Microsoft technology and health concierges called “Joes” to get male patients more involved with their healthcare.

The UH Cutler Center for Men built a HIPAA-compliant app to help with tasks such as registration, interaction tracking, calendars and text messaging using the Microsoft Power Apps platform.

“We’re seeing that Joes can quickly reference when appointments are taking place and then do the outreach to say, ‘Hey, how did that appointment go yesterday,'” said Jennifer Muehle, program manager at the UH Cutler Center for Men, in an April 25 Microsoft blog post. “Things that...

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