Uniting pharma companies and patient organizations

Accenture August 7, 2019
Keena Patel, Eva Wiedenhöft

• Accenture asked 4,000 patients in the US, UK, Germany and France about their experiences with services from patient organizations and pharma companies.
• Patients prefer services from patient organizations over those from pharma companies.
• Patients feel that patient organizations have a much better understanding of their emotional, financial and other needs than pharma companies do.
• Patients want pharmaceutical companies to coordinate with organizations to provide better care.

The role of patient services is evolving

Over the last several years, we have been exploring the role of patient services in the care continuum. In our latest survey, we researched how patients view and use services from patient organizations in comparison to those from...

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