Healthcare DIVE October 10, 2017
Dive Brief:
- Most Americans struggle with low health literacy despite health plans and provider efforts to increase education efforts, according to a new UnitedHealthcare survey.
- The UnitedHealthcare Consumer Sentiment Survey showed that only 9% of Americans surveyed “showed an understanding” of four basic health insurance terms — health plan premium, health plan deductible, out-of-pocket maximum and co-insurance. That’s two percentage points better than a year ago.
- The survey also found that more people use the internet or mobile apps to comparison shop for healthcare services. The survey reported that 32% (44% of millennials) said they used those services to comparison shop, which is a 230% increase from five years ago.
Dive Insight:
The UnitedHealthcare landline and cellphone survey...
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