Healthcare DIVE December 22, 2025
On Friday, the healthcare behemoth released results of three highly anticipated external reviews that drilled down on a number of areas for improvement.
UnitedHealth has pledged to make a range of improvements in response to the first outside reviews of its business practices as the healthcare behemoth works to improve waning consumer trust.
The independent analyses, completed by FTI Consulting and the Analysis Group in November and released on Friday, didn’t find a smoking gun that UnitedHealth is leveraging its control of the industry in order to inflate profits, as some critics allege.
However, the reviews did point to ongoing problems in three heavily scrutinized areas: UnitedHealth’s Medicare Advantage risk assessment and coding, UnitedHealthcare’s care review and approval processes, and...
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