Oliver Wyman March 14, 2024
Terry Burke, Travis Kistler, and Shyam Vichare

As insurers migrate toward more restrictive provider networks they must find innovative ways to address customer satisfaction and avoid abrasion.

Editor’s note: In this, our fourth article, in a series of articles analyzing the future of the Affordable Care Act we document a clear narrow network trend and implications for carriers and consumers. The first article provided an overview of five key trends that will reshape the market. The second article examined the promise of Individual Coverage Health Reimbursement Accounts. The third article detailed what’s driving historic growth in enrollment.

Narrow networks proliferated during the first 10 years of the Affordable Care Act. HMOs and exclusive provider organization plans now account for 79% of offerings on the ACA Exchange. That’s...

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Topics: ACA (Affordable Care Act), Insurance, Provider
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