Understanding the patient financial experience — The latest findings on patient experiences with medical costs and cost transparency, and how it impacts medical care decisions

Becker's Healthcare March 16, 2020
In collaboration with CareCredit

It’s no surprise that healthcare consumerism and rising healthcare costs are impacting patient expectations. The need for price transparency, online product and provider information, added value for their healthcare investments, and appealing payment and financing options that fit their budget are impacting the decisions patients make about their care.

Recently, CareCredit surveyed nearly 2,100 Americans between the ages of 18 and 69 who had visited a physician or healthcare facility within the last year. They wanted to gain a better understanding of patient experiences and perspectives on how medical costs impact their healthcare decisions.[1]

Tim Donovan, Synchrony Senior Vice President and CareCredit Chief Marketing Officer, shares the results of this research and offers insights that can help providers and healthcare...

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