Healthcare Innovation November 7, 2024
Telephone interpreting mentioned as especially challenging in complex medical situations, researchers say
News Medical, a medical and science news outlet based in the United Kingdom and Australia, reported on November 4 on research conducted by the University of Surrey concerning remote interpreting. The study led by Dr. Wei Zhang, Dr. Elena Davitti, and Professor Sabine Braun indicated that remote interpreting may affect the quality of communication between healthcare providers and patients.
Remote interpreting was widely adopted during the COVID-19 pandemic. However, the research team said that interpreters reported mixed experiences that raise serious questions about the effectiveness of remote communication platforms in critical medical settings.
Key findings indicated that...
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