Forbes January 11, 2024
According to a recent Gallup survey, Americans’ view of medical services–and those who administer them–continues to decline. Over the past decade, ratings have fallen across a multitude of providers and other stakeholders, with hospital emergency rooms (-13 points), hospitals (-14 points) and physicians (-15 points) seeing some of the steepest drops. Meanwhile, public dissatisfaction with healthcare quality in the U.S. has reached an all-time high. Clearly, the industry is in a state of self-induced free-fall.
Pick your adjective: fragmented, dysfunctional, confusing, expensive–they all aptly describe the state of today’s U.S. healthcare delivery system. To better understand how and why it is failing on every imaginable level, it’s instructive to look through the lens of the patient-consumer.
Recently, a close associate...
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