Two-thirds of consumers say they’re interested in telehealth, but far fewer have given it a try

MobiHealth News August 28, 2019
Dave Muoio

While roughly two in three American adult consumers say they would be willing to receive care via telehealth services, just 8% report having ever having a video visit with a doctor, according to survey data from telehealth American Well published yesterday in a white paper.

The company commissioned Harris Poll to conduct an online survey more than 2,000 adults, the responses of which were collected in December 2018 and “weighted to be representative of the American adult population across standard demographics.”

Among these respondents, willingness to use telehealth was greatest among those aged 18 years to 34 years (74%) and those aged 35 years to 44 years (72%). Interest was lowest among seniors aged 65 years or older (52%).

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