Accenture August 16, 2021
Empathy and adopting appropriate digital technologies are key to improving care
NEW YORK; – The U.S. healthcare industry could improve care experiences by engaging patients with empathy and using their trusted position to recommend appropriate digital technologies, according to a new report from Accenture (NYSE: ACN).
The report, “Digital Adoption in Healthcare: Reaction or Revolution?,” is based on a survey of more than 1,700 people in the U.S. conducted between May and June. A key finding: two-thirds (67%) of Americans have had a negative healthcare experience.
When asked which factors were most important to creating a positive experience with a healthcare provider, people most often cited “a medical provider who explains the patient’s condition and treatment clearly” and “a provider...
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