Medical Economics November 26, 2024
Study finds a notable shift in the public perception of care after the pandemic
A study led by researchers at the Perelman School of Medicine at the University of Pennsylvania has found that online reviews of health care facilities significantly declined after the onset of the COVID-19 pandemic, and they have yet to fully recover. The study, published in JAMA Network Open, analyzed Yelp reviews of U.S. health care facilities from 2014 to 2023 and uncovered a notable shift in the public perception of care.
Before the pandemic, positive reviews—those rated four and five stars—accounted for 54.3% of all reviews. However, after March 2020, that percentage dropped to 47.9%, with positive reviews never surpassing 50% after the second half of...
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