Healthcare DIVE March 11, 2024
The COVID-19 pandemic changed the way Americans consume healthcare. Both the public and healthcare providers leaned into telehealth services at unprecedented rates, up to 50% or more of all visits, depending on the care setting. After the pandemic, telehealth usage stayed at much higher rates — up from 0.1% in 2019 to about 17% of all patient visits in 2023. As a result, healthcare organizations are evaluating the future of telehealth and working to craft a more deliberate, strategic approach to virtual care.
The strategic benefits of virtual care
Any hospital or health system that was on the fence about telehealth services prior to the pandemic has now firmly fallen on the side of strategic adoption. A few trends are...
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