Becker's Healthcare September 1, 2022
Billing surprises, no matter when they happen (before, during, or post-visit), aren’t exactly the type of surprise a patient should expect when visiting the doctor. That’s why transparency and communication are critical during pre-service conversations. Providers no longer solely want to collect payments as soon as possible in the care journey – they are also seeking ways to improve the patient financial experience to enhance patient satisfaction overall.
The days of one-size-fits-all billing are over. Today, the goal for providers is to provide as much transparency as early as possible, so patients can have peace of mind that they will be able to afford their medical bills before walking into an appointment. This doesn’t just include when they will pay–whether...
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