HealthTech Magazines September 11, 2024

By Katy Ryan Michaud, VP of Revenue Cycle, Franciscan Missionaries of Our Lady Health System

In the post-covid world, revenue cycle teams face unprecedented challenges and opportunities. The industry is evolving rapidly, requiring teams to adapt to changing regulations, technologies, and customer expectations. However, many teams struggle with communication barriers and technological inefficiencies that hinder their performance and innovation. How can revenue cycle teams overcome these obstacles and thrive in the new era?

I’m sharing our journey of discovering a powerful solution: integrated leadership. This strategy involves bringing key personnel from external disciplines, such as IT and operations, into our revenue cycle team. By doing so, we have not only bridged communication gaps but also driven significant improvements...

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Topics: Health System / Hospital, Provider, RCM (Revenue Cycle Mgmt), Technology
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