Health Affairs July 6, 2020
Hala Durrah, Karen Frazier, Stephen Hoy, Mary Lavelle, Dilani Logan, Ellen Schultz

As new measures are developed and adapted in response to the pandemic—including those related to telehealth, behavioral health, access to care, and health care worker safety and well-being—we have a chance to develop patient-centered measures that reflect what patients say they need and want. Measures that reflect patient priorities will guide us toward a patient-centered health care system.

In a high-performing health...

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