Fierce Healthcare May 16, 2024
Earlier this month, Transcarent teased that it was betting big on artificial intelligence as it banked a $126 million funding round.
Now, it’s unveiling WayFinding, a new platform that leans on generative AI to connect members with benefits navigation, clinical guidance and care delivery services all in one place. The tool offers personalized insights using AI and also makes it easy for users to connect with human support.
Members can find answers to questions about what their benefits cover and what services may cost under their coverage. WayFinding will then provide the user with key clinical information and connect them with medical professionals as needed, according to an announcement from Transcarent.
Snezana Mahon, chief operating officer for Transcarent, told Fierce...
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