Track outcomes that matter to attack health care dysfunction

AMA May 23, 2019
Andis Robeznieks

Transformation is the key to creating value in health care, which—in turn—can produce better outcomes for patients and reduce burnout for physicians.

This was the message of Elizabeth Teisberg, PhD, who gave a presentation at the AMA’s Chicago headquarters on high-value, relationship-centered care.

To look at the transformation that is needed, just consider what has happened to telephones, said Teisberg, a professor at the Dell Medical School and McCombs School of Business and executive director of the Value Institute for Health & Care—all at the University of Texas in Austin.

Phones were only used for making and receiving calls and were tethered to the wall, but are now used to take pictures and pay for airline tickets. Without transformative thinking,...

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