Becker's Healthcare August 20, 2024
Rylee Wilson

UPMC has the highest-ranked Medicare Advantage plan for customer satisfaction in 2024, according to J.D. Power’s latest annual Medicare Advantage Study.

The consumer insight firm published its list of the top Medicare Advantage plans in 10 markets on Aug. 20. The average customer rating for MA plans in 2024 was 652 on a 1,000-point scale, the organization said in an Aug. 20 press release. The average rating in 2023 was also 652.

Medicare Advantage plans outperformed commercial plans in customer satisfaction, according to J.D. Power. The average rating for commercial plans in 2024 was 565 out of 1,000.

Here are the top-ranked MA plans by market:

California
Kaiser Permanente: 666

Florida:
UnitedHealthcare:...

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Topics: Insurance, Medicare Advantage, Survey / Study, Trends
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