Becker's Healthcare August 31, 2023
While the majority of healthcare organizations are generally satisfied with their health IT vendor’s customer service, one-third remain dissatisfied, KLAS Research reported.
Here are the top 12 factors influencing customer satisfaction, according to the Aug. 24 report that had 53,189 respondents:
1. Proactive ownership of client issues: 44 percent
2. Ability to achieve outcomes: 26 percent
3. Quality of the upgrade experience: 25 percent
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