Top 12 things healthcare organizations want in IT vendors, per KLAS

Becker's Healthcare August 31, 2023
Giles Bruce

While the majority of healthcare organizations are generally satisfied with their health IT vendor’s customer service, one-third remain dissatisfied, KLAS Research reported.

Here are the top 12 factors influencing customer satisfaction, according to the Aug. 24 report that had 53,189 respondents:

1. Proactive ownership of client issues: 44 percent

2. Ability to achieve outcomes: 26 percent

3. Quality of the upgrade experience: 25 percent

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